Please read our booking terms and conditions carefully before proceeding with any booking. This is a binding legal agreement. By placing a booking, you agree to each and every one of these terms and conditions.
1.1
You will be required to provide the name, email and telephone number of the Booker and/or at least one lead Guest. You will have the opportunity to verify and correct any information relating to your booking at each stage, before confirming the booking. To complete your booking, you will be required to accept these Terms. All bookings are strictly subject to acceptance of these Terms.
1.2
Any booking made will only come into existence when payment has been made in full and your booking confirmation has been dispatched by us. We may from time to time agree that you do not need to make payment in full upfront, in which case the booking will come into existence upon despatch of the booking confirmation by us. If you do not need to pay in full, this will be confirmed at the time of booking and the times for payment will be outlined. Upon completing your booking and receiving your confirmation you enter into a binding contract with Anglo American Educational Services Limited on these Terms for your stay.
1.3
Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions. You will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
1.4
As soon as your confirmation and/or invoice are received, please check the details carefully. If anything is not correct let us know immediately. We regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation as soon as possible. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it.
1.5
Upon check-in, guests may be required to show the credit/debit card used to pay for the booking and a valid photo ID, such as a passport or driving licence, in order to verify your booking.
2.1
We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements and/or accessibility needs at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
3.1
The prices for a booking shall be provided to you by a reservations team member for Offline bookings either verbally or in writing. All prices are subject to change and the price provided shall only be valid for bookings made at the time the price is provided. Once a booking has been confirmed, the rate which has been quoted will not be changed unless you amend or modify the booking or our cost of supplying the accommodation changes as a result of any tax changes beyond our control. VAT and any other applicable taxes are charged at the rate in force on the earliest of the date of payment, the date of arrival or the date of invoice, unless the VAT rate changes during your stay. If the VAT rate changes during the dates of your stay, VAT is charged at the VAT rate in force on each day of your stay, but will exclude any Local Property Charges. If Local Property Charges apply, these will be identified at the time of booking and will (depending on the applicable Local Property Charge and the booking) either be charged at the time of making the booking or will be payable locally.
3.2
Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at a rate of 4% above Bank of England base rate for the period concerned.
3.3
Where bookings do not require upfront payment, a pre-authorisation of up to 1% can be charged to the payment card used at the time of booking. This is a temporary charge and no funds will be debited from your account. Payment should be made in the currency identified (usually Pounds Sterling or Euro) by Credit or Debit card. We may pass your debit/credit card details to a third party to process any payments on our behalf. Where bookings are not paid in advance, we may require you to pay a deposit. The deposit will be notified to you at the time of booking.
Any credits on your account must be used within one year of issuance. Credits cannot be exchanged for cash. If any credit is not used within one year, it will expire and you will no longer have the benefit of the credit.
4.1
You will be liable for any breakages, damage, extra cleaning charges, late checkout, any extras ordered during your stay and/or any additional charges incurred by us as a result of your stay (“Additional Charges”). You may be required to pay a security deposit to cover any such costs prior or upon arrival at the Property. If the security deposit is not sufficient to cover the cost or no security deposit is paid, then you authorise us to take payment for such charges from debit/credit card supplied for the security deposit. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the Booker or Guest directly for these charges. Any balance on the security deposit will be refunded
4.2
As a guide, Additional Charges include, but are not limited to, the following:
4.2.1 Breakages, loss or damage to the apartment or any of its contents;
4.2.2 Cleaning, specialist treatment charges where more than routine cleaning;
4.2.3 Smoking charge in accordance with paragraph 10.2;
4.2.4 Inventory and condition reports: £50;
4.2.5 Hard key replacement: £60;
4.2.6 Fob replacement: £60;
4.2.7 Pet stays; £150+ VAT per pet (deep cleaning and wear)
4.2.8 Early check-in: £30,- / Late check-out (until 3:00 PM): £60. We strive to accommodate early check-in and late check-out requests whenever possible. However, these services are subject to availability and cannot be guaranteed in advance.
4.2.9 Other services such as car parking, dry cleaning, laundry, extra cleaning may be available on request.
4.3 VAT and local taxes are payable on all Additional Charges. Where the Additional Charges are not specified in these conditions, we will charge you the actual cost together with any administration costs incurred.
If you wish to amend any detail of your confirmed booking we will endeavour to make the change, which may result in an increase in rate depending on the date and length of stay, however we cannot guarantee that we accommodate any changes requested. All changes of date, location and length of stay are subject to availability and rate change at the then applicable rates. All requests for changes must be made to us in writing. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.
If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change at the then applicable rates. We will notify you as to whether we are able to fulfil your extension request and where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be received prior to the extension commencing.
Subject always to the above regarding amendments being subject to availability and rate change at the then applicable rates, bookings can be cancelled, or amended (including extended) subject to the following:
(i) Cancellations and Amendments Prior to Check-in
| Length of Stay | Notice Period (prior to arrival) |
Cancellation Charge |
| 7 – 29 nights | 24 hours | No charge if cancelled or amended by 13.00 on the day prior to check-in of the first day of the booking. In the event of an amendment, a no-show or a cancellation later than 13.00 on the day prior to check-in of the first day of the booking, you will be charged the costs of the first seven nights’ stay (or in the event of an amendment, if longer, the cost of the entire amended stay). |
| 30+ nights | 14 days | No charge if cancelled or amended by 13.00 on the day that is fourteen days prior to check-in of the first day of the booking. In the event of an amendment, a no-show or a cancellation later than 13.00 on the day that is fourteen days’ prior to check-in of the first day of the booking, you will be charged the costs of the first fourteen nights’ stay (or in the event of an amendment, if longer, the cost of the entire amended stay). |
In the case of a no show, apartments will be held until 01.00 on the day after the scheduled arrival, at which time your booking will be cancelled and the above cancellation charges will apply.
(ii) Amendments After Check-in
Once you have checked-in, amendments are not permitted other than to the check-out date. Subject always to the above regarding amendments which extend the check-out date being subject to availability and rate change at the then applicable rates, amendments to the check-out date are subject to the following:
| Length of stay | Notice Period (prior to check-out) | Amendment Charge |
| 7-29 nights | 24 hours | No charge if amended by 13.00 on the day prior to the revised check-out date. In the event that the amendment is later than 13.00 on the day prior to the revised check-out date, you will be charged the lesser of (a) the costs payable under the remainder of the original booking and (b) the costs payable under the original booking for the seven nights immediately following the date of the amendment. |
| 30+ nights | 14 days | No charge if amended by 13.00 on the day seven days prior to the revised check-out date. In the event that the amendment is later than 13.00 on the day fourteen days prior to the revised check-out date, you will be charged the lesser of (a) the costs payable under the remainder of the original booking and (b) the costs payable under the original booking for the fourteen nights immediately following the date of the amendment. |
(iii) Cancellations and Amendments for Property Subject to Length of Stay Restrictions
Where a Property has a minimum and/or maximum length of stay requirement, changes to the check-in and/or check-out dates of the booking (whether made prior to, at or after check-in) will not be permitted to the extent that such amendment would result in the length of stay requirements being contravened.
Subject always to (i) the restrictions above on amendments that would contravene length of stay requirements and (ii) the restrictions on amendments after check-in, where a Property has a minimum length of stay requirement of at least 90 days, cancellations and/or any changes to the booking require not less than 28 days’ notice such that:
(a) there will be no charge if the booking is cancelled or amended by 13.00 on the day that is 28 days prior to the applicable check-in date;
(b) in the event of:
(i) a no-show; or
(ii) a cancellation that is later than 13.00 on the day that is 28 days prior to check-in of the first day of the booking (but which is prior to check-in),
you will be charged the costs payable under the booking of the first 28 nights of the stay;
(c) in the case of an amendment that is later than 13.00 on the day that is 28 days’ prior to check-in of the first day of the booking (but which is prior to check-in), you will be charged the costs payable for the entire amended stay (noting that the amended stay cannot be for a shorter period than the minimum length of stay restrictions nor for a longer period than the maximum length of stay restrictions);
(d) in the event, after check-in, of a change to the check-out date such that the revised check-out date is at least 28 days after the date of the amendment, you will be charged the costs of the entire amended stay (noting that the amended stay cannot be for a shorter period than the minimum length of stay restrictions nor for a longer period than the maximum length of stay restrictions);
(e) in the event, after check-in, of a change to the check-out date such that the revised check-out date is fewer than 28 days after the date of the amendment, you will be charged the costs payable under the original booking for the 28 nights immediately following the amendment to the check-out date (noting that the amended stay cannot be for a shorter period than the minimum length of stay restrictions nor for a longer period than the maximum length of stay restrictions).
6.1
We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment within the Lowy Group of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund. We will have no liability for any costs, damages or losses that you incur as a result of any changes or cancellations to your booking and your sole remedy will be a refund of the charges paid to us.
6.2
From time to time, we may have to restrict the facilities available at the Property due to local regulations, maintenance or for reasons outside of our control. Whilst we endeavour to provide the services, we do not guarantee that all facilities and service will be available or unrestricted during your stay and it may be that we are required to cancel your booking. If we cancel your booking, we will issue you with a full refund and your refund will be your sole remedy for the cancellation of your booking. Under no circumstances will we be liable to you for any amount in excess of the amounts paid by you or your representative in relation to your booking.
7.1
Except where the law requires, we do not provide any additional warranties beyond those stated here. However, nothing in these terms and conditions will affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence, or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
7.2
To the extent permitted by law, neither we nor any of our officers, directors, employees, representatives or agents shall be liable to you or any Guest (whether in contract, tort or otherwise) for any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation and our liability to you shall be limited to the total charges paid by you in relation to the booking in relation to which the relevant liability arose.
7.3
To the extent permitted by law, we will have no liability to you in relation to any booking related to a Third Party Property. Your contract for such accommodation is directly with the Property owner and any claim should be directed to the Property owner.
8.1
All apartments are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment. These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended),. We cannot guarantee an exact apartment number prior to arrival. The maximum number of guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
9.1
Cleaning: We won’t interfere with your space every day; as standard, we will give your apartment a full clean after 7 nights, and weekly for the duration of your stay.
9.2
Maintenance: Routine maintenance is carried out regularly; however, occasionally we may need access to your apartment to carry out essential maintenance. We will endeavour to give you 24 hours’ notice except in the event of an emergency when we require immediate access.
9.3
Internet: Guests and their Visitors must not interfere, move or disconnect any equipment relating to the provision of internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and Anglo American Educational Services Limited reserve the right to pass on any record to the authorities should Anglo American Educational Services Limited be made aware of any such use. Anglo American Educational Services Limited reserves the right to disconnect a guest at any time without notice if, in Anglo American Educational Services Limited’s opinion they breach any of these Terms.
10.1
Guests are expected to comply with any regulations for use of the apartment. These are available on arrival and on our website. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund. The number of people in an apartment must not exceed the sleeping capacity of the apartment.
10.2
Smoking: Smoking is not permitted in any apartment or Property, this includes the use of electronic cigarettes. You are responsible for your Visitors not smoking. If you are found to breach this paragraph 10.2, you will be liable to pay us a fee of £250,- as a liquidated damage (covers deep cleaning and deodorising). You will also be required to indemnify us in relation to any fines and/or other fees incurred by us, Anglo American Educational Services Limited, or any property owner as a result of your smoking at the Property.
10.3
Pets. Our properties are pet friendly, with a maximum of 2 pets being allowed (1 cat). Registered service animals will be permitted in all locations where notice has been given prior to arrival. Additional charges apply for pets (excluding registered service dogs).
10.4
Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. We reserve the right to require any guest or visitor to vacate the property immediately, without refund, in the event of a breach of the terms set out in this clause.
10.5
Age Restrictions: In order to ensure the safety of all our guests, bookings may not be accepted from any guests under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same apartment or interconnecting room unless by prior agreement. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
10.6
Visitors: Guests are responsible for their visitors. Non-guests will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
10.7
Damage: Guests are required to keep the Property, apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full on a full recovery basis. In the event that these are discovered after departure we will notify you or the Booker within 7 days of departure with full details and where possible photographic evidence. We reserve the right to charge the card payment details provided and pre-authorised at the time of booking where you or your Visitor causes damage of any kind to the Property.
10.8
Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness, repair and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs if the apartment is required to be placed out of service due to an apartment being left in a poor state of cleanliness and order
10.9
Lost Property: All your possessions should be removed from the apartment on the date of departure. If you believe you have left any item at a Property, you should contact our team directly who will advise if they have found your lost property. Any property left by you at the Property shall be at your sole risk.
10.10
Gym; The use of gym facilities is subject to guests signing a mandatory disclaimer, acknowledging and agreeing to the terms of use of the gym. This policy applies to all properties equipped with gym facilities and the form of disclaimer will be made available to guests at these properties.
We take the health and safety of all our guests seriously. On arrival we strongly suggest you familiarise yourself with the layout of the apartment and Property and the health and safety procedures as detailed in your apartment.
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, it is impossible to help. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to info@residenceapartments.com.
At various stages of your booking journey we may collect personal data and contact details. All information collected or properly obtained will be processed in accordance with our Privacy Policy. Telephone calls may also be monitored and/or recorded as a security measure, to help us to train our staff and improve our service to you.
15.1
We reserve the right from time to time to update these Terms. It is your responsibility each time you make a booking to check the Terms that are applicable as at the point of making the booking. If guests are in breach of the Terms, we reserve the right to request that Guests vacate their apartment and Property immediately.
15.2
These Terms and any booking form agreed constitutes the entire agreement between the parties. Each party acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
15.3
No variation of these Terms shall be effective unless it is in writing and signed by us.
15.4
If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
15.5
If you are a consumer, these Terms and conditions shall not limit or restrict your consumer rights. To the extent that these Terms conflict with your consumer legal rights, your legal consumer rights shall prevail.
15.6
These Terms shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from or connected with them.
